Over the last 5 years, Zimbra has become a viable alternative to Microsoft Exchange as an email platform. In 2010 VMware saw the potential and purchased Zimbra which substantially improved Zimbra’s reputation, increased the products distribution and some would argue increased its longevity.

Did you know that we recently upgraded our help desk system to allow clients to use the facility to raise and track issues within your own company? The system is based on Redmine and allows you to record IT issues and support requests for Open Systems to attend to.

Using a helpdesk provides you with improved visibility of the outstanding issues and response times. The help desk can also be a useful tool to allow your staff to troubleshoot their own problems by searching for answers associated with similar resolved issues, effectively functioning as an IT knowledgebase.

If you would like to arrange a demonstration or to implement the Open Systems help desk, call the office on 9427 2500 or speak to your Open Systems consultant

How prepared is your business to deal with a disaster or even an IT failure such as a server loss due to fire, theft or hardware failure?

The recent spate of natural disasters in Australia, New Zealand and further abroad have demonstrated how important it is for businesses to be prepared to deal with a disaster.  For example, businesses within the Christchurch business district without sufficient disaster recover measures, have now been offline and unable to access business records for over eight weeks.